Brand Name: Ymerova
Legal Company Name: Wuhan Shunhe Heng Trade Co., Ltd.
Email: service@ymerova.com
Returns & Refunds Policy
At Ymerova, we want customers to have a clear and fair after-sales experience.
This policy explains return eligibility, return procedures, shipping responsibility, and refund processing timelines.
Return Period
Eligible products may be returned within 30 calendar days after delivery.
Return Eligibility
To qualify for a return, products must meet the following conditions:
- The item must be unused.
- The item must remain in original condition.
- Original packaging and accessories should be included when applicable.
- The item must not have damage caused by misuse.
How To Request A Return
To request a return, please contact:
service@ymerova.com
Please provide:
- Order number
- Customer email address
- Reason for return
- Photos or supporting information when applicable
Returns Address
Returns Address:
3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.
Return Shipping Responsibility
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Damaged, Defective, Or Incorrect Items
If you receive a damaged, defective, incorrect, or materially different item, please contact us promptly.
Our customer support team will review the issue and provide an appropriate solution.
Refund Processing Time
Approved refunds will be issued within 5-10 business days after the returned item has been received and inspected.
The actual time for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Refund Method
Approved refunds will be returned to the original payment method used during checkout.
Contact Us
Email:
service@ymerova.com
Contact Phone Number:
+1 (989) 682-2410
Hotline Service Hours:
PDT 9AM-6PM