Terms of Purchase
These Terms of Purchase explain the conditions that apply when customers purchase products through ymerova.com.
By placing an order on our website, you acknowledge that you have reviewed and accepted these purchase terms together with our related policies.
1. Seller Information
Brand Name: Ymerova
Legal Company Name: Wuhan Shunhe Heng Trade Co., Ltd.
Business Owner: Shao Wenbo
Wuhan Shunhe Heng Trade Co., Ltd. operates ymerova.com and manages customer purchase transactions made through this website.
2. Order Placement
Customers must provide complete and accurate information when placing an order, including:
- Full name
- Shipping address
- Contact information
- Payment information
Customers should carefully review product details, quantities, and order information before completing payment.
3. Order Confirmation
After an order is submitted, customers will receive an order confirmation email containing purchase details.
Order confirmation does not guarantee final shipment acceptance. Orders may be reviewed before fulfillment.
Orders may be canceled or refused when necessary, including:
- Payment authorization failure
- Incorrect information provided by customers
- Suspected fraudulent activity
- Product availability issues
- Incorrect pricing information
4. Payment Terms
Payment must be successfully completed before order processing begins.
Payments are processed through secure third-party payment providers.
Ymerova does not store complete payment card information.
5. Order Processing
Orders are generally processed within 1-5 business days after payment confirmation.
6. Shipping and Delivery
Orders are shipped after processing is completed.
10-20 business days after dispatch.
For additional shipping details, please review our Shipping Policy.
7. Order Changes and Cancellation Requests
If you need to modify order information, please contact our customer support team as soon as possible after purchase.
Requests received before order processing begins will be reviewed and handled when possible.
Once an order has entered shipment preparation or has been dispatched, changes may no longer be available.
8. Returns and Refunds
Returns and refunds are handled according to our Returns & Refunds Policy.
Customers should review return eligibility requirements, return procedures, and refund timelines before submitting a request.
9. Customer Responsibilities
- Provide accurate order information.
- Review product details before purchase.
- Maintain correct shipping information.
- Contact customer support with complete order details when assistance is needed.
10. Contact Information
For questions regarding purchases, orders, or transactions:
Email:
service@ymerova.com
Contact Phone Number:
+1 (989) 682-2410
Hotline Service Hours:
PDT 9AM-6PM